You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Components to be returned to Supplier address:
Charles Babbage Avenue,
Kingsway Business Park,
Rochdale OL16 4NW,
For Glass Panels or Glass Doors please contact us on 01225 667672.
All our glass is Bespoke cut, and toughened on Request of customer via a paid for order. No order will be processed without payment. The order will be supplied to the customers agreed finalized specification at time of payment. If the panel is not cut to customer specification, we will seek to remake the panel correctly. If we cannot source a suitable remake, we will look to issue a refund.
Customer specification cannot be changed once submitted to production. Refunds will not be issued once the bespoke product is in production. We consider the point of customer payment to indicate all aspects of the order are finalized and the customers panel/s are ready for production. We may need to submit a plan via email for the customer to confirm. If we submit a plan for customer conformation, we will need an email response confirming or refusing the plan. Even if a customer has paid, if we feel the need to confirm a design via a plan, we will not consider payment as the starting point of the production. The day the customer confirms the plan via email, will be the day we consider the order finalized and the starting point for production.
We can ship to virtually any address in the UK.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.