Our Simple FAQ Guide when Purchasing good or services from Shower Glass Ltd
Please find below a FAQ for our services and products, if you can't find what you are looking for then please call our support team on 01225 667672.
Q: Is it easy to order online?
A: We use one of the most popular e-commerce platforms in the world, we have carefully and logically laid our pages out to help you through your purchase journey.
Q: I want to place an order, how safe is the website Shower-glass.co.uk?
A: We use SSL encryption from the shopping basket through to the end of checkout. Our payment processors Both Stripe and PayPal take security seriously and your card data is never passed to our website.
Q: I am not 100% sure of what I need, Can I order over the Phone?
A: We encourage you to call in this instance as we will identify exactly what you require from your call.
Q: Can we open an account with you?
A: We have no system in place to deal with accounts at this stage. If you are a returning customer and we can find you previous orders we could possibly look at discounts site-wide.
Q: Can we send you a drawing to quote from?
A: Yes, we can accept anything From a DXF file to a quick sketch. Please email all images files to firstname.lastname@example.org
Q: I have just ordered a product, How long would it take to get to me?
A: If the product (component) is ordered before 1pm Monday to Friday we aim to get it to you the following day. This would not cover out of stock items, Custom Build items, Items shipped outside the UK and Glass Panels. take around 2-10 working days from confirmation of order.
Q: Who will deliver my items?
A: Our main Couriers are UPS and DPD if direct from the warehouse, If its Glass Cleaners or similar components kept in the Chippenham warehouse, we generally ship via DX Freight. For Shower Glass Panels we use either our own fleet or Fragilistics. All of our glass deliveries are a one man in a van. We would expect you to take delivery of your glass panels from kerbside. That being said, if a driver deems it safe to do so, he may help you with the glass into / onto the property at his own risk. We only cover insurance to kerbside.
Q: Do I need to sign for my deliveries? I might not be home..
A: In most cases yes. If you are away or not at home, we can arrange for items to be left with neighbours or in a safe place but this must be discussed and confirmed with us prior to shipping.
Q: I have ordered some glass, I understand this might take a little longer?
A: Every piece of shower glass is made upon order and bespoke in nature. Our glass process usually takes from order to delivery anywhere between 7-10 days. If we employ Fragilistics to courier, it can take from 10 days to 14 days to be delivered.
Q: Will the delivery guys take my glass upstairs and fit it into the U channel I have installed?
A: As a policy of insurance we are delivery to kerbside only, however in most cases the driver will help with the glass into your home or property. This WILL be at their discretion.
Q: What type of glass do I receive?
A: The glass we use is monolithic glass and is Toughened in all instances.
Q: Is the glass up to a British Standard?
A: Our Glass is subjected to BS EN 12150-1:2000 specifies the tolerances, flatness, edgework, fragmentation, and physical and mechanical characteristics of monolithic flat thermally toughened soda lime silicate safety glass for use in buildings.
Q: Is the glass I have ordered safe to touch on the edges?
A: The fact most people will be using glass as a shower screen and most people would normally be naked, we polish all edges as standard. We don't want unnecessary cuts!
Q: Can I have Easy Clean on My glass?
A: On all of our Shower Kits they come with easy clean. you can request easy clean on individual panels if required or we can supply a surface protection here
Q: What are the Guarantees on your components?
A: For components, most have a 2 year no fuss guarantee, this would include hinges and clamps under normal operation.
Q: Is it the same for glass?
A: Glass is slightly different, we don't give guarantees as its a fragile product in its nature.