Shipping & Returns
Returns Policy: Components
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Components to be returned to Supplier address:
Shower Glass Ltd,
Unit 8 Glenmore Business Park
Bumpers Farm Industrial Estate
Wilts SN14 6BB
Returns Policy Glass
For Glass Panels or Glass Doors please contact us on 01225 667672.
All our glass is Bespoke cut, and toughened on Request of customer via a paid for order. No order will be processed without payment. The order will be supplied to the customers agreed finalized specification at time of payment. If the panel is not cut to customer specification, we will seek to remake the panel correctly. If we cannot source a suitable remake, we will look to issue a refund.
Customer specification cannot be changed once submitted to production. Refunds will not be issued once the bespoke product is in production. We consider the point of customer payment to indicate all aspects of the order are finalized and the customers panel/s are ready for production.
We may need to submit a plan via email for the customer to confirm. If we submit a plan for customer conformation, we will need an email response confirming or refusing the plan. Even if a customer has paid, if we feel the need to confirm a design via a plan, we will not consider payment as the starting point of the production. The day the customer confirms the plan via email, will be the day we consider the order finalized and the starting point for production.
Lead times for Components 1-2 Working Days under normal conditions...
Lead times for glass 7-10 Working Days
Each product be it glass or a component item, advertised will display its estimated delivery time. We endeavour to deliver all glass in a timely manner, however we can only provide a definitive delivery date once the glass is out of production and has been thoroughly checked.
Component items are generally dispatched and delivered within 1 to 2 working days although some products may take longer, and variables such as stock levels can impact. Equally many of our items are made in the USA so their can be long lead times.
All online orders received on Saturdays, Sundays or public holidays, will be processed the next working day. We operate our own fleet of glass only delivery vehicles which cover the the South of mainland UK, typically every week. Occasionally trusted third party courier are used on our behalf, but to ensure the item arrives in the best possible condition we prefer to deliver ourselves where possible. For larger items our drivers will require assistance as these are 1 man deliveries. We will call en route but where possible we may opt to leave your item with a neighbour or in a safe place and put a note through you door to advise.
Placing orders for for glass or component items
When placing your order, please ensure that you have included the full delivery address details, including an accurate postcode of the delivery address and your daytime contact telephone number(s) and an up to date e-mail address so that we can notify you in the event of a glass delivery problem. Component items are largely sent out via national couriers, therefore we have no direct control when they will deliver. If you are not going to be present to accept delivery and you wish the goods to be left unattended, please notify us prior to delivery in writing (post, email or fax) or leave a signed note in a secure place to this effect.
Once your glass order is placed we will endeavour to deliver this to you as soon and as safely as possible. Please note we cannot accept responsibility for delivery delays due to adverse weather conditions or abnormal traffic restrictions, variables out of our control or issues arisen through the ordering process, including unintentional errors. Deliveries will typically cease on the day prior to Christmas eve and resume on the 1st working day after New year.
If you would like to know an estimated delivery day/time please contact us on 01249 667672. However this information can only be provided once the glass is ready from production and has passed our quality control. We take no responsibility for any third party costs that may be incurred by the customer in the event of a delayed or cancelled delivery. We advise not booking any trades until the glass has arrived on site, to avoid unnecessary cost.
If you have any special requirements or believe access to your address may be difficult for our delivery driver then please email us at firstname.lastname@example.org
Duty of delivery
Our deliveries are carried out by our own delivery vans or specialised glass courier called Fragilistics. In all cases is a one man delivery service. For large glass items, the driver will require assistance in getting the item from the van to the property. Please note the drivers including our own drivers are only permitted to carry out ground floor deliveries. For deliveries to apartments where communal stairs need to be negotiated in order to access the property the drivers will assist where possible subject to unencumbered access. Our own delivery drivers and third party delivery drivers will always endeavour to assist where possible. Where access is restricted the delivery drivers reserve the right to refuse assistance on safety grounds. In the event of a customer being unable / unwilling to assist, the item will be returned to us and you will be contacted in due course by a member of our dispatch team.
For any other queries, please email our team: email@example.com or call 01225667672